Help
How can we help?
Find answers, get in touch, or report an issue. We're here to help you get the most out of DiveOne.
Common troubleshooting
App doesn't detect depth
Use Apple Watch Series 10 or later, or any Apple Watch Ultra model. The depth sensor requires submersion to activate. Check that the latest compatible watchOS is installed.
Dive not recorded
Make sure DiveOne is the active app on your watch during the dive. Check that sufficient storage is available on your Apple Watch.
Data not syncing to iPhone
Ensure Bluetooth is enabled on both devices. Keep the DiveOne app open on your iPhone after the dive for sync to complete. Restart both devices if the issue persists.
We typically respond to support emails within 48 hours during business days. For safety-critical issues, please contact us at safety@diveoneclub.com.
DiveOne 1.0.1 is available.
Download the current App Store release and check the status page for verified limits.