Help

How can we help?

Find answers, get in touch, or report an issue. We're here to help you get the most out of DiveOne.

Email support

Send us an email and we'll get back to you as soon as possible.

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FAQ

Browse our frequently asked questions for quick answers.

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Safety concerns

Report safety issues or concerns about dive tracking accuracy.

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Common troubleshooting

App doesn't detect depth

Ensure you're using Apple Watch Ultra or Ultra 2. The depth gauge requires submersion in water to activate. Check that the latest watchOS is installed.

Dive not recorded

Make sure DiveOne is the active app on your watch during the dive. Check that sufficient storage is available on your Apple Watch.

Data not syncing to iPhone

Ensure Bluetooth is enabled on both devices. Keep the DiveOne app open on your iPhone after the dive for sync to complete. Restart both devices if the issue persists.

We typically respond to support emails within 48 hours during business days. For safety-critical issues, please contact us at safety@diveoneclub.com.