Privacy Policy

This Privacy Policy explains how DiveOne Club ("we", "us", "our") collects, uses, stores, and protects your information when you use the DiveOne app and our website (diveoneclub.com).

What the DiveOne app collects: When you record dives, the app collects and stores your dive logs (depth profiles, where long dives are saved at one point every 2 seconds, or every 5 seconds for snorkel; dive time and duration; water temperature; dive mode; and derived metrics) and readings from your Apple Watch sensors (depth gauge and temperature sensor). If you choose, you can add a dive-site location by placing a pin on a map; this is a precise location that you enter yourself. DiveOne does not record GPS positions during a dive. On Apple Watch, location permission is used only to show the compass heading, and the heading is not saved with your dives. If you create an account, we also collect account information such as your email address and a user identifier used to authenticate you.

Apple Health (HealthKit): With your permission, DiveOne reads underwater workouts and underwater depth from Apple Health to import dives into your logbook, and writes completed Apple Watch dives to Apple Health as underwater workouts, including workout duration. During a dive, Apple Watch can read heart rate with your permission and associate it with the workout. DiveOne does not write underwater-depth or water-temperature samples to HealthKit. Apple Health data stays on your devices (and in iCloud Health if you enable it). Heart rate saved with a dive stays in your DiveOne logbook on iPhone; in version 1.0.1, if you sign in, the app may also copy your logbook, including these values, to DiveOne servers. From version 1.0.2, logbook sync is off. DiveOne uses Apple Health data solely to record, import, and show your dive log. We never use Apple Health data for advertising or marketing, and we never sell it or disclose it to third parties. You can turn off DiveOne's Health access at any time in the Health app under Sharing > Apps.

On-device and account storage: DiveOne records dives locally on Apple Watch and iPhone, and an account is not required for on-device recording. If you sign in, your account information and profile are stored on DiveOne servers so account features can work. Logbook sync to your account is off from version 1.0.2. In version 1.0.1, after you sign in, the app may try to copy your logbook to DiveOne servers, and a photo you attach to a dive is uploaded to DiveOne servers. Dives you add or import on the website (diveoneclub.com/account) are stored on DiveOne servers in your account. Imported dives are labelled and read-only, and reconstructed estimates are excluded from the website logbook totals. The app does not sync with the website logbook, so dives from the app do not appear on the website, and website records do not appear in the app. Closing your account in the iPhone app or on the website stops access immediately and schedules its dive logs, photos and account information for deletion after the 30-day grace period, subject to limited operational and legal retention where required.

Optional iPhone and Apple Watch product analytics (from version 1.0.2; version 1.0.1 has none): On first open, before DiveOne creates an analytics identifier or captures product events, it shows a disclosure. After you acknowledge that disclosure, usage statistics that are not linked to your account or identity are on by default; you can continue with analytics off or turn them off at any time in Settings, and DiveOne works fully without them. When on, DiveOne records only bounded product interactions and coarse reliability outcomes, such as screen and onboarding steps, sign-in, import, export, sync and Watch-operation results, plus normalized crash or hang classes. Watch events are relayed through the paired iPhone. These events use one separate random app-installation identifier that is not derived from a device or advertising identifier, is never linked to your account or identity, and resets if you delete the app. They contain no Apple Health or HealthKit values, heart rate, depth, dive profiles or dive duration, temperature, location, notes, free text, file contents, raw diagnostic payloads, email, account data or URLs. The analytics is first-party, not used for tracking or advertising, and not shared or sold. Raw events and restricted redacted diagnostics are retained for no more than 90 days; identifier-free daily counts may be retained for no more than 24 months. Turning analytics off immediately stops collection, clears the iPhone and Watch queues, and requests deletion of the installation's raw events.

Your rights and choices: You can export your dive history at any time (a CSV summary and a JSON backup; standard UDDF export from version 1.0.2). In the iPhone app, you can delete individual dives and close your account. On the website, you can delete a dive you added there, remove imported records by source from your website logbook, and close your account under Account. Self-service closing stops access immediately and schedules the profile and account data for deletion after the 30-day grace period. Or email privacy@diveoneclub.com from your account email. We close the account and delete its data within 30 days of your request. You may use on-device dive recording without an account; account and support features ask for explicit consent before storing data in the cloud. To exercise your rights or ask a question, contact privacy@diveoneclub.com.

Tracking Policy: We do not employ global untargeted tracking. This website uses only our own first-party analytics, and only after you accept cookies; it does not load third-party analytics or advertising trackers (see the Cookie Policy). Operational logs and service telemetry are limited to what is needed to run, secure, and troubleshoot the service. We do not use advertising identifiers or third-party advertising SDKs.

Operator Page Pro inquiries: On an enabled operator catalog page, you may enter your name, dive dates, interest, and a message. Before submission, we ask for explicit consent and identify the operator that will receive the inquiry. DiveOne stores the inquiry privately in that operator's managed inbox. When you continue, the same fields are passed to WhatsApp to prefill a message; the operator receives them through WhatsApp only if you send that message. The request address is used transiently for an in-memory one-hour abuse limit and is not stored with the inquiry. These pages use first-party page-view and form-submission counters only. Third-party analytics and advertising trackers are suppressed on the two approved pilot pages and the account area that displays the private operator inbox.

Founding Divers applications: If you apply to the Founding Divers program on this website, we collect what you enter in the form: name, email, country of residence, highest certification, training agency (optional), number of logged dives (as a range), Apple Watch model, your own dive computer, the dives you plan in the next 3 months, and notes (optional). We also record the site language, that you accepted the safety acknowledgement and consent, the time you sent the form (by our server clock), and the IP address it was sent from. We use this only to review your application and to contact you by email about the program, including a TestFlight invitation if you are accepted. Applying does not add you to a marketing list. We rely on the consent you give in the form. We keep the IP address to protect the form from abuse, based on our legitimate interest in keeping the service secure.

Where Founding Divers applications are kept and for how long: Applications are saved in a private file on a server we rent for this website. A copy, including the IP address, is sent through our email provider Resend to our support mailbox, which is hosted by Hostinger. If you are accepted, we give your name and email to Apple so TestFlight can send the invitation. Apple's privacy policy applies to TestFlight. We do not sell applications and do not share them with anyone else. If you accepted analytics cookies, our own analytics may count that the form was sent, not what you wrote in it. No advertising pixel receives your application. We keep an application for 12 months after we decide on it, then delete it from our server and our mailbox. Our email providers keep delivery logs for their standard periods. You can ask us to delete it sooner, or to stop emailing you about the program, at any time: write to support@diveoneclub.com or privacy@diveoneclub.com from the email you applied with. Please do not put health details or ID documents in the notes.

Partner requests: If you send the partner form on this website, we collect what you enter: your name or company name, contact name, email, phone (optional), partner type, role, country, your message and any extra details the form asks for (such as training agency, vessel name or how you would like to help). We also record the site language, campaign tags if a tagged link brought you here, the time you sent the form (by our server clock), the IP address it was sent from, and whether you ticked the partner updates box. We use this to reply to your request and to discuss working together. The request is saved in a private file on a server we rent for this website, and a copy, including the IP address, is sent through our email provider Resend to our team mailbox, which is hosted by Hostinger. It is also recorded in our customer management system (CRM). We add your name, email, partner type, role, country and language to our partner updates list in SendPulse only if you tick the partner updates box, and you can unsubscribe in any update email. We do not sell your data. We keep partner requests for 24 months after our last contact with you, then delete them. You stay on the partner updates list until you unsubscribe. To have your request deleted sooner, or to stop partner updates, write to privacy@diveoneclub.com.

Support requests: a message sent through the support or contact form is stored on a server we rent and emailed through Resend to our support mailbox at Hostinger, and we keep it for 24 months after our last reply unless you ask us at privacy@diveoneclub.com to delete it sooner.

Third-Party Operations: In instances where external services are integrated, data transmissions are scoped strictly to the functional minimum required to complete the integration. We do not sell your personal data.

Business directory and listing outreach: We may use business contact details that a dive operator publishes on its official website to verify factual directory information and send a limited business-to-business request to review or claim that listing. Where applicable, we rely on our legitimate interests in maintaining an accurate directory and giving the listed business a way to correct or manage its public facts. We do not use private consumer contact details for this purpose, and a verification code confirms access to a contact channel only; management access and edits remain subject to staff review.

Outreach choices and suppression: A business recipient may opt out at any time by replying to the message with "unsubscribe" or by writing to marketing@diveoneclub.com. We stop further outreach to that address and retain only the minimum suppression information needed to respect the request and prevent another message. The service is operated by Sole proprietor Shurenkov (ИП Шуренков), Kyrgyzstan, at Oktyabrsky district, 5 microdistrict, 43-75, Bishkek, Kyrgyz Republic. Privacy questions may be sent to privacy@diveoneclub.com.